Splash Camps are safe and fun for your kids and available all summer long!
Hawaiian Falls Code of Conduct
- All Guests must pay price of admission or have current season passport.
- Children under the age of 12 must be accompanied and supervised by a person age 16 or older.
- Admission to the facility may be denied for any of the following reasons:
- Suspicion that the guest is under the influence of alcohol or drugs.
- Evidence of open wounds.
- Guest not wearing proper swim attire.
- Conservative swimwear only. No thongs or transparent clothing. Only regular swim attire allowed on attractions: no jean shorts, sweat pants, or clothing with brads or buckles.
- Abusive or profane language to guests or Hawaiian Falls staff will not be tolerated. You will be asked to leave WITHOUT A REFUND if you ues abusive or profane language.
- Loitering is not permitted in or around Hawaiian Falls, including the parking lot.
- Cigarettes, chewing tobacco, alcoholic beverages, lighters, and illegal substances are not allowed inside Hawaiian Falls.
- Glass is not permitted inside Hawaiian Falls.
- Firearms and sharp objects are not permitted inside Hawaiian Falls.
- No running, diving, or excessive horseplay is allowed inside Hawaiian Falls.
- Please respect our effort to keep Hawaiian Falls a clean and aesthetic facility by throwing away your trash.
- Animals are not permitted inside Hawaiian Falls unless used for medical reasons.
- All guests must follow the rules and regulations listed above and follow the instructions of the Hawaiian Falls employees.
- Hawaiian Falls reserves the right to eject and suspend WITHOUT A REFUND any persons from Hawaiian Falls property for violation of facility rules or for any other action detrimental to the sage and orderly operation of the facility. Serious violations or trespassing may result in arrest by the city..
Click on a question to get your answer!
- A detailed description of the item (e.g. brand, color, unique features)
- Date and location of the missing item
- For lost cell phones, please provide the serial number, make, model and carrier
- Your contact information (e.g. phone number and address)
- Please tell us if you have completed a lost item report before leaving the water park
DIRECTIONS / PARKING / HOURS / ANSWERS
Click here for a map and directions to Hawaiian Falls Garland.
Click here for a map and directions to Hawaiian Falls The Colony.
Click here for a map and directions to Hawaiian Falls Mansfield.
Click here for a map and directions to Hawaiian Falls Roanoke.
Hawaiian Falls Waterparks will be open for the 2013 season from May 25, 2013, Memorial Weekend through September 2, 2013, Labor Day. Please check our calendars for operating days and hours.
Click here for hours of operation at Hawaiian Falls Garland.
Click here for hours of operation at Hawaiian Falls The Colony.
Click here for hours of operation at Hawaiian Falls Mansfield.
Click here for hours of operation at Hawaiian Falls Roanoke.
Click here for hours of operation at Hawaiian Falls Waco.
Hours are subject to change.
Feel free to contact us using our Contact Page.
Our purpose is to help you have one of the most enjoyable experiences ever. Please contact any Hawaiian Falls Ambassador with your questions or go to Guest Services at the main gate.
If it rains continuously for 15 minutes, or if the attractions are closed due to bad weather, all paid guests will receive a complimentary ticket good for any normal operating day through this Labor Day. You receive the free return ticket EVEN if the park stays open. Enjoy your day and your future FREE day!
Make sure to keep your receipt or ticket stub. YOU MUST PRESENT YOUR PROOF OF PURCHASE TO RECEIVE THE FREE TICKET.
Guarantee excludes season passes and rain or bad weather starting after 4:00 p.m.
Each water park has a Lost and Found department located at the Front Gate. If you have discovered you may be missing something after your visit, please contact the appropriate water park. Do to the high volume, lost item reports are only kept active for seven days. Hawaiian Falls Waterparks is not responsible for lost, missing or stolen personal property.
To better assist you, please have the following information before contacting Hawaiian Falls:
- Season Pass Renewals
- KEEP YOUR KEY TAGS from the previous season to use! Your key tag will be valid for another season and your photo will be transferred to the renewed pass record. You are good to go!
- New Season Pass Orders (Early Bird, SuperSaver and Resident Offers) and General Admission Day Tickets
- You will receive an e-mail after you complete your order with DOWNLOAD TICKETS in the subject line if you paid in full. Click the link inside the e-mail to view and print your paper e-tickets.
- For Flex-Pay Orders on Season Passes
- If you choose our convenient Flex-Pay plan, you will receive your downloadable e-ticket once final payment has been made.
- Visit: www.store.hfalls.com
- Click Login and enter your registered e-mail and password
- Click My Accounts
- Click My Downloadable Products
- Click Download to view and print
- Their will be one PDF that contains one barcoded ticket for each ticket/pass purchased. Print each separately.
- Print the attached e-tickets on regular white paper (8.5" x 11") at home using your printer's finest quality.
- Bring ALL of your printed e-Tickets to the park. You may be asked for a photo I.D. and in some cases, the credit card used to make your online purchase.
- Do not bend, discolor or physically alter the e-ticket. Failure to follow these instructions may cause delays and or cancellation in redeeming your tickets.
- Expiration Policy: e-tickets, Season Passes, or ticket vouchers are valid any day of the current operating season and will expire if not used by Labor Day of the current season. Refunds are not issued for unused tickets.
- If you are not able to print your tickets, you may bring the order number to the front gate and we can look up your order.
ONLINE STORE SALES
Yes, please register your e-mail in order to complete any online orders. This will allow you to log in at any time to see your order history, update contact information and reprint e-tickets as necessary.
We only accept Visa and MasterCard for online orders. For Season Pass orders, you can pay in full or choose Flex-Pay options to spread your payments out over a specified monthly time period. For your protection, we also check the security panel and expiration of your card. We do not store your credit card number after the transaction is complete.
For all online season pass purchases (except Renewals), Season Pass keytags will be mailed within 5 days of the order. If you have purchased your passes on or before May 20, 2013 the actual Season Pass plastic key tags will be mailed before the park opens May 25, 2013 and you will be able to pick up your extra perks and take your photo at the park this summer.
You can log in to the store and print your tickets anytime. Tickets are available for printing until the barcode is actually scanned at the park for entrance. Individual barcodes on the tickets are only valid for one scan.
Printing your paper e-ticket and presenting it at the front gate is the fastest way to enter the park! No need to wait in line to purchase tickets. Go straight to the gate for entrance at 10:30 or later! Save time and buy online!
Heidi Durbin, Customer Service:
Direct: (972) 232-2918
E-mail: heidid@hfalls.com
Kathy Wellman, Resource Services Manager:
Direct: (972) 382-7885
E-mail: kathyw@hfalls.com
COST/ADMISSION
Visit Hawaiian Fall's online ticket store.
Daily Admission Ticket Prices
Hawaiian Falls Cooler Prices and Passes
Any size cooler, container, or bag containing food or drinks is permitted for for a fee.
Purchase a $10 Cooler Day Pass
at the park gate*
A cooler Pass is good for one cooler, container or bag of any size containing food and or drinks. Valid for the 2013 season at all four DFW parks.
*Hawaiian Falls, Waco does not allow coolers or food containers, nor honor Cooler Passes.
Additional specials are offered throughout the season to our Big Island Club Members through e-mail broadcasts. Big Island Club membership is free. Season Passes are not valid for pre or post-season events, private events or exclusive engagements. Click here for more info on Season Passes.
Your one price Season Pass is good for all water rides and attractions throughout the day Find out more about season passes here, or visit our e-Ticket Store.
No refunds.
All ticket and season pass holders grant permission to Hawaiian Falls to use his or her photo and video images taken at the park to be used for advertising purposes without payment to the holder.
GOLD PASS FREQUENTLY ASKED QUESTIONS
*Taxes not included.
*Taxes not included.
NOTE: All Season Pass Guidelines apply to the Gold Pass. Using the Gold Pass for commercial or for-profit reasons is strictly prohibited.
- $140 - Half-Day Camp
- $190 - Full-Day Camp
2013 SUMMER CAMP QUESTIONS
For over 35 years, Hawaiian Falls’ number one priority has been the safety of children and parents. To ensure your child’s safety, Hawaiian Falls maintains the State of Texas standard of one (1) counselor per every ten (10) campers; camp sizes are limited in enrollment and are monitored throughout the day. Additionally, each servant director and camp counselor has experience working with children.
The focus of each Hawaiian Falls Summer Camp is Servant Leadership. Servant Leadership is defined as putting others interests in front of your own. These daily lessons include curriculum elements such as courtesy, manners, honesty, integrity and leading by example.
The entire park is open to the campers prior to the park opening. Campers will have a blast in the morning learning their lessons through games and crafts. The afternoon will bring more excitement as they experience the whole park!
The Summer Camps offered by Hawaiian Falls offer a half day option for $200 per week and a full day option for $250 per week. We also offer discounted prices for those individuals that have already purchased a seasons pass. Each camper will receive a Hawaiian Falls Season Pass (valued at $89.99), daily healthy lunches and a commemorative camp T-shirt. Our experienced and dedicated staff will provide a wide range of activities with a focus on the “5 Cs” - Character Development, Compassion, Consideration, Camaraderie and Conduct.
Each Summer Camp has been designed so Hawaiian Falls does all the work while you and your camper enjoy the day! We will ensure that each camper has a positive experience, balancing the fun aspects of our water park with a comprehensive program of activities while keeping in mind the heat of a Texas summer. Parents are welcome to check in on their camper and monitor the camp at any time.
There’s fun in every direction this Summer with Splash Camps available at all five Hawaiian Falls Waterparks: The Colony, North Garland, Mansfield, Roanoke and Waco. Hawaiian Falls Summer Camps are available at each of our five locations. See our Summer Camps page for more info.
If you already purchased a Season Pass for your camper, Hawaiian Falls provides a reduced price for the camp of your choice:
With the Half-Day Camp option, children will still participate in the same activities as the full-day option through lunch when parents will pick up their camper. Parents may also pay a discounted admission price and enjoy the rest of the afternoon with the child at the park. Camp Counselors will not be responsible once lunch ends for children who are participating in the Half-Day Camp option.
Ages: 6-12
Monday – Friday 9:00 a.m. – 4:00 p.m.
Morning Sessions will focus on fun activities, crafts and games combining the 4 “C’s” of Camp Hawaiian Falls Splash Camp– Compassion, Consideration, Camaraderie and Conduct. Campers will then be able to select from an assortment of healthy lunch items before enjoying an afternoon at the water park supervised with appropriate breaks by our experienced staff.
12:30 Half-Day parent pick-up*
*Parents may collect their children or come in at a discounted rate to enjoy the rest of the day at Hawaiian Falls.
Camp H20 2013
Ages: 6 - 12
Monday-Friday 9:00 a.m. – 4:00 p.m.
Hawaiian Falls Camp H20 combines the thrill of a water park with a comprehensive learning as we explore the wonders of science and nature. Experienced staff will provide a full range of fun activities, science lessons and nature experiments. Hawaiian Falls Splash Camps embrace and combine teachings focused on the “5 Cs” - Character Development, Compassion, Consideration, Camaraderie and Conduct.
$250 (price includes Splash Camp T-shirt, daily lunch and a Season Pass)
Jr. Guard Class 2013
Ages: 11-14
Monday – Friday 9:00 a.m. – 4:00 p.m.
Get a head start on as future lifeguard with the Junior Lifeguard program. Includes training in rescue skills and drills, general pool operations, hands on training on slide dispatching, public swim, and more. All Junior Guard participants are given an opportunity to complete community service hours outside the program hours. Participants must be able to swim 50 yards continuously. Junior Lifeguard Program DOES NOT certify participants as lifeguards.
$250*/per week (price includes Splash Camp T-shirt, daily lunch and a Season Pass)
* Season Pass holders price is $190 per week plus online service fee.
DONATIONS
Hawaiian Falls enjoys giving back to the community and we have hundreds of requests every year for support. We fill requests among considerations on a first-come, first-served basis. Please note, fax, e-mail or telephone requests are not accepted.
A single donation is allowed per organization per year.
Donation Requests will be accepted for events occurring between March and August of each calendar year. We are not able to fulfill requests for events scheduled between September and February due to the seasonal nature of Hawaiian Falls.
Download a printable Donation Request Form here.
Send a self addressed stamped envelope and a letter on your organization's letterhead.
Letter must include the date of the event, what the tickets will be used for and the purpose of the fund-raiser.
Mail your request to:
Hawaiian Falls Waterpark
Attn.: Donations
3100 Premier Drive, Suite #200
Irving, TX 75063
If your request is approved, you will receive your donation in a timely manner. Please allow up to four weeks for a response.
AMENITIES/SERVICES
Yes, daily lockers are available.
Lockers are 12" x 12" and are $8.00 each. This includes a $2.00 deposit that will be refunded when the key is returned.
It’s Friday Night Slides at Hawaiian Falls every Friday night beginning July 5! During this one of a kind after dark promotion, each Hawaiian Falls will remain open until 10:00 p.m. so guests can enjoy select favorite attractions.
Kona Kooler lazy river and Breaker Bay wave pool will remain open throughout twilight allowing guests to splash around until sundown at which time select slides will be featured with additional lighting for the Friday Night Slides promotion. Adding to these featured summer nights, special glow in the dark merchandise and food & beverage options will be available such as LED enhanced shave ice and cotton candy.
With a twilight price of $19.99 available after 4:00 p.m., summer nights have never been more family friendly!
Please note, Hawaiian Falls, Waco does not allow coolers, nor honor Cooler Passes.
Food and beverages can be brought into the park for a nominal fee. All coolers, containers or bags of any size containing food or drinks will be assessed a $10 fee and are subject to search by our staff.
We suggest sandwich fixings, small snacks, and drinks. You are more than welcome to leave your coolers in your vehicle. Be sure to get your hand stamped when exiting to ensure an easy re-entry.
Exception: Factory sealed plain water bottles will be allowed at no charge.
No glass, alcohol or sharp knives permitted.
No cooked, prepared, catered or fast food please.
FOOD
Food and beverages may be brought into the park for a nominal fee. All coolers, containers or bags of any size containing food or drinks will be assessed a $10 fee and are subject to search by our staff.
We suggest sandwich fixings, small snacks, and drinks. You are more than welcome to leave your coolers in your vehicle. Be sure to get your hand stamped when exiting to ensure an easy re-entry.
Exception: Factory sealed plain water bottles will be allowed at no charge.
No glass, alcohol or sharp knives permitted.
No cooked, prepared, catered or fast food please.
Hawaiian Falls Cooler Prices and Passes
Purchase a $10 Cooler Day Pass
at the park gate*
A cooler Pass is good for one cooler, container or bag of any size containing food and or drinks. Valid for the 2013 season at all four DFW parks.
*Hawaiian Falls, Waco does not allow coolers or food containers, nor honor Cooler Passes.
GUIDELINES
Click here for ride requirements at Hawaiian Falls Garland.
Click here for ride requirements at Hawaiian Falls The Colony.
Click here for ride requirements at Hawaiian Falls Mansfield.
Click here for ride requirements at Hawaiian Falls Roanoke.
Click here for ride requirements at Hawaiian Falls Waco.
EMPLOYMENT / PROMOTIONS / PARTNERSHIP / SPONSORSHIP / PERFORMANCE
Watch for our Job Fairs which are scheduled every March and April!
Sorry, we are not able to accept new applications in person or drop-offs at the park. Only mailed applications will be kept on file.
Please see our Employment section for more info.
All information is subject to change without notice. For more information please email us or ask a Hawaiian Falls Ambassador.
Susan Kruizinga
susank@hfalls.com
(972) 370-4327 ext.1240